Last Updated: June 23, 2020

Thank you for using the Avey app! We are committed to providing you with the best technology-based medical service. This Privacy Policy explains what information we collect, how that information is used and the choices you can make about that information. This Policy applies whether you access the Avey app through iOS-based or Android-based device or through any other method.

Additional Terms

Rimads QSTP LLC (hereinafter referred to as “Rimads”, “we”, “our” or “us”) is an independent business, which owns and operates the Avey app. This Privacy Policy will explain how Rimads will collect and use information through the Avey app.

Information We Collect

1. Information You Provide To Us Or Allow Others To Provide To Us

At various points during using the Avey app, you may provide us with information about yourself. For example, when you create an account with the Avey app, you provide us with personal information including your name, email address, date of birth, and gender. Also, when you conduct an assessment with the Avey app, you may provide us with personal information including, but not limited to, symptoms of your illness, potential causes of your illness symptoms, health insurance, medical history, allergies you have, and pregnancy status.

Rimads will only collect, store, and process your data (hereinafter referred to as “Data”) if you permit us to do so. The purposes of collecting, storing, and processing your Data by your permission are explicitly exposed when signing up on the Avey app and can be always changed under account setting in the Avey app.

Your Data is deleted or irreversibly anonymised (and cannot be associated with a specific natural person) when you delete your account or a specific medical case.

The Avey app is not intended to be used by people under 16 years of age. If you are under 18 years old, usage of the Avey app and your agreement to our Terms of Service require the consent of your legal guardian.

2. Technical Information About Usage Of the Avey app

When you use the Avey app, we automatically receive some technical information about the hardware and software that is being used.

Pixels and Other Tracking Technologies

We may use various technologies to collect information, including pixels and device identifiers. This information will help us do things such as understand how you use the Avey app, personalize your experience, and remember that you are logged in to the app.

Logging Information

When you use the Avey app, our servers will record logging information about your usage of the app and information that is sent by your device. Logging information can include things like the IP address of your device, operating system, unique device identifiers, searches that you run on the app, and other ways you interact with the app. Some portions of this information are stored with your account information in our databases. Other portions of this information may be stored temporarily on secure logging servers for the purposes of tracking the operational health of the services provided through the Avey app including, but not limited to, detecting operational errors and abuse.

How We Use Your Information

We may use the information we collect for various purposes, including:

To provide you with the services in the Avey app, improve the quality of the Avey app, and develop new services in the Avey app.
To guarantee high quality and safety standards of our services offered through the Avey app. It is important to review the quality of the assessment results (the “Analysis”). The safety and quality staff (the “Medical Experts”) use pseudonymized data and, when applicable, aggregated data to evaluate the assessment results and determine if any improvement is needed in order for our algorithms to meet the highest quality and safety standards.
To process pseudonymized health data for public health purposes such as analyzing case data regarding public health trends, rare diseases and threats and to identify factors that could improve public health such as finding out about the prevalence of specific conditions, the attributes of specific conditions and get insights in specific aspects of assessments. We may also process such types of data to provide you with the best guidance possible by, for example, directing you to the most appropriate doctor, or care facility and to reduce unnecessary care for overburdened health systems.
To understand how users interact with the Avey app as a whole in order to test new services or changes in our services, and improve the services for everyone as well as the general functionality of the Avey app.
To provide customer service, respond to your communications and requests, and contact you about your use of the Avey app.
To use the information (which does not include personal health data) to optimize our marketing initiatives and help people around the world get access to the Avey app. We only use pseudonymized usage data to provide us with insights on how we can potentially provide the services in the Avey app to people around the world who are not using the Avey app yet, at the right time, and with the right language. We will never share your personal health information for this purpose with advertisers, nor will we use this information to show you any advertising.
To use the feedback you may provide us (optional) to analyze whether you are satisfied or dissatisfied with the Avey app, and to assess your general experience with it. This is a fundamental resource for us to improve your user experience and adjust our actions to your needs. We may also use the feedback you may provide us (optional) to guarantee high quality and safety standards of the services we provide through the Avey app.
To make your data available in your profile for your future references.
To send you personalized recommendations that may serve in enhancing your health.

Changes To This Policy

This Policy may change from time to time and any revised Policy will be posted on this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in the case of material changes to the Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).