Terms of Service
Last Updated: October 5, 2019
Please read these terms and conditions carefully before using the Rimads application (Rimads App) operated by Rimads. These Terms of Service (“Terms”) govern your use of the services provided via the Rimads platform, including, but not limited to, our iOS and Android mobile apps (the “Services”), and are entered into by you and Rimads QSTP LLC (“Rimads”).
By using the Services, you agree to be bound by these Terms and acknowledge our Privacy Policy, which explains how we collect, use, and share information.
The Services comprise a platform that presents you with a set of products from which you can select goods for picking, packing, and delivery or, if available, for you to pick up in-store. Additionally, the Services include a platform through which you can consult with health and wellness domain experts (e.g., pharmacists, therapists, dieticians, etc.). Picking, packing, delivery services, and consultation services may be performed by third parties including suppliers, third party logistics providers, or consultants (collectively, “Third Party Providers”).
When you use the Services to place an order for products, you authorize the purchase and delivery of those products from suppliers selected based on our internal processes. Unless otherwise specified, you acknowledge and agree that Rimads and the Third Party Providers are acting as your agents in picking, packing, and/or delivery of goods purchased by you and are not the seller of the goods to you. You agree that your purchase is being made from the suppliers selected by our processes, and that title to any goods passes to you when they are purchased from the applicable suppliers. Rimads may obtain a credit card authorization for your credit card on file with us to cover the cost of the goods you have purchased from the supplier and any separate Rimads fees, and your card will be charged for the goods purchased by you and any applicable fees.
You also acknowledge and agree that, except as explicitly provided for otherwise in these Terms or a separate agreement between you and Rimads, Rimads does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services.
You understand that Rimads may send you sales and marketing messages via text messaging, email, and mobile notifications. You can opt-out of receiving sales and marketing messages from Rimads at any time by following the unsubscribe instructions in those messages. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of messages the opt-out will be so limited. Rimads reserves the right to send you messages relating to your Rimads account or use of its Services, such as administrative and service announcements, and these transactional account messages may be unaffected if you choose to opt-out from receiving Rimads marketing emails.
You understand that Rimads is not responsible for any texts or calls you receive from Third Party Providers, and you explicitly disclaim any liability against Rimads for any such texts or calls.
Rimads grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes, subject to your compliance with these Terms and our policies. You may not copy, modify, distribute, sell, or lease any part of the Services or any data used by the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.
Content published on the Services (digital downloads, images, texts, graphics, logos) is the property of Rimads and/or its content creators and protected by international copyright laws. The entire compilation of the content found on the Services is the exclusive property of Rimads with copyright authorship for this compilation by Rimads. Any use of such content is not permitted without explicit permission from Rimads.
If you are using the Services on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
In order to use the Services, you may need to create a user account. You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. Rimads reserves the right to decline orders and consultations, refuse partial or full delivery of orders, terminate accounts, and/or cancel orders and consultations at any time at its sole discretion.
We urge you to seek medical advice from your physician or pharmacist before taking any medications that are sold on the Service. Any advice or recommendations that users may receive through the Services are not meant to replace in-person medical advice from a physician or pharmacist. Rimads is not liable for any consequences, physical or otherwise, that users may face by taking advice or recommendations from features provided through our Services.
We’re constantly modifying and improving our products. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any feedback or comments regarding the Services, you grant Rimads the right to use such feedback or comments for any purpose without restriction or payment to you.
You agree that Rimads does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by Third Party Providers and made available through our Services. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Rimads will have no liability based on such purchase, use, or access.
The Services are provided “as is” and “as available” to the maximum extent permitted by applicable law. Rimads disclaims all representations and warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Additionally, Rimads makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services, any services provided by Third Party Providers, or goods requested through the use of the Services, or that the Services will be uninterrupted or error-free. Rimads does not guarantee the quality, suitability, safety, or ability of any Third Party Providers. You agree that the entire risk arising out of your use of the Services, any services provided by Third Party Providers, or any products requested by you or delivered to you, remains solely with you.
You agree that neither Rimads nor its affiliates, retail partners, licensors, or suppliers is responsible for the fitness or conduct of any Third Party Provider or for any services provided by the Third Party Provider. Neither Rimads nor its affiliates, retail partners, licensors, or suppliers will be liable for any claim, injury, or damage arising in connection with the acts or omissions of any Third Party Provider.
If you have a dispute with one or more Third Party Providers, you agree to release Rimads (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.
In no event shall Rimads be liable to you for any incidental, special, punitive, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the Services, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the Services, or these terms, however arising, including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.
Rimads will not be liable for any indirect, special, punitive, incidental, exemplary, and/or consequential damages (including, but not limited to physical damages, bodily injury, death, and/or emotional distress and discomfort) arising out of your use of the Services, any services provided by Third Party Providers, or any products requested by you or delivered to you, even if we or our agents or representatives know or have been advised of the possibility of such damages.
Rimads will not be liable for aggregate liability for all claims relating to the Services, any services provided by Third Party Providers, or any products requested by you or delivered to you for more than the value of QR 200 (Two Hundred Qatari Riyals).
This provision applies to the maximum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless Rimads and its officers, directors, employees, agents, and affiliates (each, an “Indemnified Party”) from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including without limitation attorneys’ and experts’ fees and expenses that may be incurred by an Indemnified Party arising out of, relating to, or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule, or regulation.
If you have a dispute with Rimads arising out of your use of the Services, this Section 6 applies. You agree to contact us first and attempt to work out any such dispute amicably. By using the Services, you agree that the laws of Qatar, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Rimads and you, or its business partners and associates. Any dispute related in any way to your use of the Services shall be arbitrated by the court(s) of law in Qatar, and you consent to the exclusive jurisdiction and venue of such courts.
You can stop using the Services at any time and without notice to us. Similarly, we may terminate access to the Services to you or any other users or stop offering the Service at any time without notice.
These Terms, subject to any amendments, modifications, or additional agreements you enter into with Rimads, shall constitute the entire agreement between you and Rimads with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court or competent jurisdiction, that provision will only be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
Rimads’ failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
We may make changes to these Terms from time to time. When we do so, we will post the most current version of the Terms on platforms that may include our iOS and Android applications. If a revision to the Terms is material, we will notify you of the new Terms (for example, by email or a notification on our Services). Changes to these Terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.